Terms & Conditions

By booking a trek, experience, or stay with Pembrokeshire Llamas Ltd you are agreeing to the following terms & conditions.

When booking on behalf of a group or for a party session, the individual making the booking and paying the deposit will have the overall responsibility for everybody within their group agreeing and adhering to these Terms & Conditions.

Payments

All payments are non-refundable. See our cancellations page for more information.

Price Changes

From time to time we review our prices and may adjust these to take in to account inflation, market forces, pandemic lockdowns, and acts of gods. We reserve the right to make changes to our prices immediately and without notice.

Health & Safety

All activities are undertaken at your own risk. You must wear sensible clothing and footwear as you will be entering farm and countryside environments. Footwear should be sturdy as the ground may be uneven occasionally, and due to farm bio security, visitors may be required to dip their soles in a footbath on entering and leaving the farm.

If you arrive with inappropriate clothing or footwear for the activity booked, for safety reasons, we reserve the right not to allow you to handle the animals or participate in the trek. No refund or vouchers will be available in such circumstances. 

The trek requires a moderate level of physical ability for you to be able to participate fully. We must be made aware of any medical condition, allergy or physical impairment which may affect your ability to participate. If you are unsure of your ability to participate fully, please discuss this with us, ahead of booking.

Consumption of alcohol, drugs, smoking or vaping is not permitted at any time either on the farm or on the trek. If we suspect that you may be under the influence of alcohol or drugs, or have been smoking or vaping on the farm or trek, you will be asked to leave and no refund or vouchers will be available.

You, and all in your party, must comply with and follow our instructions and guidance at all times. If we consider that you are being disruptive, or acting irresponsibly, or not being considerate to our animals, us, or other customers, you will be asked to leave and no refund or vouchers will be available.

No dogs are allowed on either the farm or on the trek, under any circumstances. 

Only paid participants may visit the farm, attend a trek, or meet the llamas. 

Limitation of Liability

We will not be responsible for any unforeseen losses, any damage to vehicles parked on the farm or possessions or clothing lost or damaged whilst on the farm or a trek. We are not liable or responsible for any losses associated if we have to cancel a trek, experience or stay for any reason.

Changes

We reserve the right to change and update these terms and conditions, our policies, prices, or website as and when required and without notice.