Cancellations

Following your purchase, and in line with the other leading attractions in Pembrokeshire, bookings are non-refundable.

Weather

Treks take place in all weather conditions. Being in West Wales, it is known to rain occasionally. However, we are based in a valley and receive shelter from the Preseli Hills. We are fortunate therefore not to get as much bad weather as other parts of Pembrokeshire. We often get so little rain that we have renamed the area ‘The Valley of Eternal Sunshine’.

However, it IS still possible that there will be rain on your trek. The llamas are fine with this – it cools them down under their big thick coats. You should come dressed appropriately for the forecast.

If there are weather warnings, or if it is likely to be absolutely pouring all day, then we will contact you to reschedule the trek. Whilst we will venture out in light rain and medium showers, high winds are absolutely not acceptable in any circumstances since we walk through woods and under many trees on the trek, so we don’t want any branches or trees coming down on llamas or people!

In the summertime, we may occasionally have to reschedule treks due to it being TOO HOT. Whilst llamas are fine in rain, they cannot tolerate high temperatures with their thick heavy coats – even when sheared (which we do in May in readiness for hot Summers).

In summary, if we feel that the health and safety of either the llamas or our customers could be jeopardised, we will contact you to reschedule the trek. If you do not hear from us, then the trek will still be taking place. Please do not assume that the trek is not taking place if you have not heard from us. If in doubt, email us and we can advise on the current situation.

Trek Age Limits

Minimum age to lead a llama: 16 years old (younger children are welcome to come along on the walks, but will not be able to lead their own llama).

Dogs

Dogs (or any other animals) are not allowed on site (Glanrhydwilym) or on treks. Customers who attend with dogs or other animals will need to cancel their trek, or reschedule to a time when they can attend without their dog (or other animal).

We reserve the right to change the terms and conditions, policies, prices, or website without notice.